Week1
Find the leak
Missed-call baseline, response time, booking outcome, front-desk interruption map, and opportunity-cost assumptions.
Free founding community · opening soon
Practice Systems Lab.
A working community for independent clinic owners who want to understand patient-access systems without becoming automation technicians. Learn the method, see real build decisions, and know when to do it yourself versus hand implementation to Vitalis.
Clinic owners firstNot a generic “start an AI agency” group
Builds, not hypeEvery lesson includes assumptions, safeguards, and failure modes
Free founding layerNo paid course until Vitalis has validated direct-service delivery
Founding curriculum
Four weeks from confusion to an operating map.
The curriculum teaches clinic owners enough to make good decisions. It does not conceal the work or manufacture frustration. The managed offer earns its premium through implementation, integration, testing, accountability, and continued optimisation.
Week2
Design the patient journey
Intent categories, approved answers, disallowed topics, escalation, urgency, after-hours coverage, and human handoff.
Week3
Choose the right automation
Phone, SMS, reminders, reviews, scheduling compatibility, data boundaries, vendor BAAs, and test plans.
Week4
Run and improve it
Weekly scorecard, transcript and exception review, script versioning, team feedback, and expand/change/stop decisions.
Monthly build clinic
One anonymised workflow is reviewed from baseline through design. No patient data is allowed in community posts or sessions.
Founding library
Five-call audit, call-intent map, escalation matrix, implementation checklist, vendor questions, and weekly scorecard.
Community standards
Trust is part of the product.
No patient information
No names, screenshots, recordings, diagnoses, dates, or details that could identify a patient.
No income theatre
No unsupported revenue screenshots, guaranteed outcomes, manufactured urgency, or pretending a demonstration is a live deployment.
No vendor dogma
Tools are evaluated against the workflow, security requirements, integration reality, and the clinic's ability to operate them.
Founding waitlist
Help shape the first cohort.
Join free. Founding members will receive the curriculum, implementation templates, and opening build session when the community launches.
The external community account still requires owner sign-in and acceptance of the platform's commercial terms. This page begins the audience and curriculum now instead of waiting on that login.