Week 1 baseline
Missed calls, response time, booking outcome, review flow, staff handoffs, and your actual value assumptions.
Three founding practices
Build the patient-access system your clinic has been missing.
A controlled ninety-day implementation for independent practices that need better call coverage, faster lead follow-up, stronger reviews, and a weekly view of what is actually happening.
$1,500 setupBaseline, configuration, scripts, testing, and team handoff
$1,250 per monthManaged operation, reporting, and optimisation
90-day initial termEnough time to implement, measure, and decide from evidence
What is included
One measurable patient-access foundation.
We begin with one approved call-coverage path rather than attempting to automate the entire front office. The scope expands only when the data and safeguards support it.
Managed implementation
One agreed call path, lead follow-up, review requests, escalation rules, testing, and a written operating map.
Weekly evidence
Captured opportunities, bookings, unresolved exceptions, response times, and the next operational decision.
Fit first
Who this programme is for.
Good fit
- Independent clinic with a clear decision-maker
- Regular missed, overflow, lunch, or after-hours calls
- Willing to provide baseline numbers and team feedback
- Ready to approve scripts, routing, and system access
- Comfortable participating in an anonymised case study only with separate written consent
Not yet a fit
- Looking to replace the full front desk immediately
- Needs unverified insurance or billing automation
- Cannot define an urgent-call escalation path
- Requires unsupported scheduling access
- Wants guaranteed revenue rather than measured operational improvement
What happens next
- Twenty-minute Practice Audit
- Written gap and feasibility summary
- Exact scope and measurable baseline
- Proposal and ninety-day plan
- BAA and security review before any patient data
Vitalis does not request patient information in this application. Do not include names, diagnoses, appointment details, or other protected health information.
Practice Audit
Apply for one of three places.
The first call is diagnostic. You will leave with the priority gap and realistic next step even if Vitalis is not the right fit.
- 20 minutes
- No patient data required
- No obligation
- Founder pricing held only after written scope acceptance